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Watchdog
Watchdog is one more assurance our clients have that WorkForce
Technologies knows what it means to provide true self-service solutions.
Much the way modern personal computers are equipped with
monitoring systems that scan for software and hardware problems, WorkForce
builds monitoring capabilities into the solution systems we design
for our clients.
Our Watchdog technology continually tests all the operation
of the systems we implement, essentially “using” them the way
any employee, customer, or member would, in order to detect malfunctions and
correct them before they lead to disruptions in service to actual
users. Watchdog can alert systems operators to everything from small
glitches to potentially major problems.
We know it isn’t really self-service if intended
users are baffled by it, annoyed by it, or can't get access to it.
That’s why we invented Watchdog, to alert us and our clients before
problems arise in the systems we install.
